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CWA Members Convene for Historic Passenger Service Conference

Passenger Service Conference 
President Claude Cummings Jr. addressed passenger service agents at the first-ever CWA passenger service conference.

Last week, CWA passenger service agents gathered at the Palms in Las Vegas, Nev., for the first-ever passenger service airline conference. From January 29 to February 1, CWA passenger service agents across American Airlines, Piedmont Airlines, and Envoy Airlines convened with the goal of engaging minds and empowering success.

Following an introduction by District 3 Vice President and Chair of CWA’s Passenger Service Airline Council Richard Honeycutt, President Claude Cummings Jr. presented the keynote address, highlighting the recently ratified contract at American Airlines and ongoing negotiations at Piedmont Airlines. Providing more resources and opportunities for passenger service agents was a key campaign promise for President Cummings, and members voiced their appreciation for keeping his word.

Throughout the conference, attendees had the opportunity to participate in team-building exercises and workshops on bargaining, mobilization, safety, grievances, and legislation. The conference success was a joint effort, with support from Marge Krueger, Director of Airline Passenger Service; Anetra Session, Deputy Director of Airline Passenger Service; Richard Honeycutt, District 3 Vice President; Jar’la Evans, District 3 Staff Representative, and many other support staff members.

“Education, mobilization, and empowerment is a must in every organization,” said Sylvia J. Ramos, CWA Chief of Staff. “The conference provided an opportunity for our passenger service members to interact and encourage dialogue across airlines, and we are already looking forward to our next gathering.”


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