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ICYMI: One Customer?s Frustrations with Verizon Overseas Call Centers a Lens at Larger Problems

A letter published in this weekend's Washington Post highlights one customer's frustrations with Verizon in the aftermath of a major storm in the Washington, DC, area this summer. The letter follows on the heels of local reports detailing Verizon's mismanagement of restoring 9-1-1 emergency services, while Verizon technicians worked more than 12 hours a day to return those vital services to the northern Virginia communities in the aftermath of the storm.

ICYMI: One Customer?s Frustrations with Verizon Overseas Call Centers a Lens at Larger Problems